Wednesday, August 17, 2016

by Job Requests

Posted on August 17, 2016

Lisa Norman – reports that her computer is worked and askes if it is okay to use it. I told her to check that she was logged into her account and not the local admin account and reminded her that I will still need to run multiple updates to get it back where it was.

Kim Wilson – reported that the Canon Copier in the lower hall was being worked on by a technician yesterday (which probably accounts for the printing problems in her building) and when she restarted it teachers were able to use it. I asked her if she wanted me to look into repairing the HP LJ4200 in the workroom with a bad paper sensor.

Karis Reavis – inquired yesterday if we could use some iPads in Alt Ed with OdysseyWare. I directed the question to Sean Walker who is more familiar with OW. While researching this, I noted in OW’s System Requirements page that iOS was not listed as a supported platform. update – I spoke with Kacey at Eastern Oklahoma Online Support and learned that they should work with iOS 7 or later.

Nancy Wilson – I’ve been helping Sean Walker and Nancy with building an online form for the Calendar/Transportation request. We did a couple of  trial form submissions and noted that fields left blank don’t get included in the submission. Will communicate with Gabbart support on this issue. update - Gabbart support replied, “There isn't a way to get the text area to submit without a selection. You could make a note telling them to fill out areas that are blank with N/A or use the drop-down or multiple choice inputs instead and have a selection for N/A there.” I suggested to Nancy that she enter a text message at the top of the form when she forwards it back the the requesting teacher indicating which vehicle or driver is assigned.

Audrey Annanders – Had an issue with an OdysseyWare course page that said to download and open a time sheet link which was not a link to a PDF file, but instead a link to another web page that had no content. This was directed to Kacey at East Central Online Services.

Gabbart Communications – Requested instructions (again) from Gabbart Communications on how to sync our district calendar on the home page with our Google activitiy calendar. 

Stefanie Baldwin – requested Flash Player update. I had updated her Safari browser the week before school started, but apparently there is another update since then. In working on this I learned that Google Chrome updates its Flash plugin automatically, so I sent a “Google Tip of the Week” encouraging everyone to use Chrome and to let me know if they see that it needs credentials in order to set automatic updates. 

Nita Hasler – requested assistance setting her screen resolution. I sent a message outlining how to do this in System Preferences.

Shelley McGehee – requested assistance with a student’s Google login credentials. I verified the password and notified her.

Don Gallagher – reported he was getting a message “Startup disk is almost full” but I don’t know on which computer. I sent instructions to monitor usage of storage resources.

Betty Gallagher – reported a printing issue with OdysseyWare lab computers. I checked the printer driver on each machine after school today and set the default printer to be the Canon Copier in the middle school except for two computers. One needed an OS update which is still running and the other would not work with the copier. On the last one, I resinstalled the driver but it still didn’t work so I directed printing to the HP LaserJet 600 in the MS office.